Quality Commitment
Quality Ethos
Our management system is maintained to the latest edition of the quality standard 9000 series;
BS EN ISO 9001:2000, for the provision of our total print media solutions to our customers from
our facilities in East Kilbride, Scotland and Lodenice, Czech Republic.
Within the system all persons in the company:
- shall ensure customers needs and expectations are met
- shall ensure our work meets statutory and regulatory requirements
- are committed and dedicated to providing our customers with a comprehensive and professional service
- shall aim to provide our Traditional Service in the Modern Manner to suit all business acumens
- ensure that the service we provide is consistent with the Thomson Litho Ltd image and reputation for service, response and professionalism
- shall endeavour to continually improve the effectiveness of the management system
These objectives are to be attained by ensuring that all the procedures defining the functions
of the company are properly set up, controlled and monitored, and by aiming to achieve a service
that meets the specified requirements in an efficient and economic manner that is right first time.
The understanding, implementation and maintenance of the company's quality policy and objectives
are required of all persons within the company.
Everyone in the company is responsible for their own quality, whether their work is directly
related to the services of the company or not. All personnel have the capability of identifying
quality problems and are empowered to do something about them.
Principles of Total Quality Leadership
Products and Services: The quality of our products and services is the result of the commitment
our people make to their jobs. The continuous improvement in our products and services reflects
the efforts of our employees.
People: Our ability to compete in the marketplace is the result of our commitment to teamwork.
Employee involvement is our way of life.
Our Approach
The Quality & Environmental Manager is delegated the authority and responsibility for ensuring
that the requirements of the Quality Manual, Company and Section procedures are implemented and
maintained.
The task of monitoring and communicating the effectiveness of the management system is delegated
to the Quality Assurance Department, which reports to senior management on areas requiring
improvement and the communication of customer’s requirements throughout the company.
The Department also establishes and reviews the company's quality objectives.
